生效日期：2024-06-12
Welcome to HRH! HRH will remind you that HRH(Chongqing) Information Technologies Co., Ltd. will operate HRH, and the qualified service providers will provide specific products and services. If the user visits, subscribes or uses the products or services of HRH (collectively referred to as "services") in the affiliated companies of HRH or HRHAPP, it is considered that the user has accepted the following privacy policies. Please read the following carefully, especially the key reminder clauses. If you do not agree with any of the following, please stop accessing/using HRH immediately. The words "HRH" and "We" mentioned in this Privacy Policy refer to HRH, the "Users" and "You" refer to the users who voluntarily accept this Privacy Policy.
Ⅰ. Confirmation and Acceptance of the Privacy Policy
1.1 Respecting the privacy of users is a basic policy of HRH. HRH is a collection of tourism information services provided by qualified hotels, air ticket agencies, restaurants, travel agencies and so on, which can be consulted by HRH. At the same time, it can help users to contact the agencies above through HRH. Before using our products and/or services, you should read carefully and confirm that you have fully understood the contents of this Privacy Policy and have reached an agreement with HRH(Chongqing) Information Technologies Co., Ltd. and accepted all the terms of service.
1.2 We attach great importance to the protection of personal information and privacy security. We understand that the information you provide us through the Internet is based on trust. We value this trust and understand the importance of privacy to you so that we will do our best to protect your privacy. If you have any questions or suggestions about our privacy policy, you can contact us.
Ⅱ. Information Gathering
2.1 In order to provide you better service, HRH will follow the principle of "reasonable, relevant and necessary" and collect information on the premise of your consent. We will not collect information prohibited by laws and regulations. Considering the importance of service for HRH user, HRH will collect all information you have entered at HRH or otherwise provided to us:
2.1.1 When you register as a member of HRH, you need to provide information such as name, gender, birthday, phone number, e-mail, etc.;
2.1.2 When you use the one-click SOS service of HRH, you need to provide the name and phone number of the emergency contact person, etc., and let HRH get your actual location;
2.1.3 When you book a ticket, you need to provide the passenger's name, gender, birthday, ID number, contact name, phone number, e-mail and shipping address, etc.
2.1.4 When you book hotels, tickets and restaurants, you need to provide information such as occupant's name, contact name, phone number, e-mail, etc.;
2.1.5 When you purchase products for payment and settlement, you need to provide information on WeChat payment, Alipay, bank card number, bank reserve phone number, or credit card number, cardholder name, expiration date and so on;
2.1.6 We may also know about your travel plans, styles and preferences, including meal requirements, travel/departure time, seat selection, ticket selection, insurance options, and personal information that is convenient for HRH to provide for other services (such as travel, car rental, tickets, tips, etc.);
2.1.7 In your subsequent updates of personal information, you should meet the requirements of timely, detailed and accurate information.
2.2 You can make reservations for other people through HRH. You need to submit the personal information of the traveler. Before providing us with the personal information of the traveler, you must ensure that you have obtained the traveler’s consent and that they are aware of and accept this Privacy Policy.
2.3 We will automatically collect your personal information during your use of HRH service:
2.3.1 Log information: When you use our services, the system may automatically collect information through cookies, web beacon or other means, including:
a. Device information or software information, such as your IP address and version and device identification code (IDFA/IMEI) for mobile devices, and configuration information for accessing our services through mobile devices;
b. Information that is searched or browsed while using our services, such as search terms, access pages, and other information that you browse or provide;
c. Information contained in the content you share through our service, such as shared photos or comments taken or uploaded, as well as date and time, etc..
2.3.2 Location information: refers to the location information you collect when you turn on the device positioning function and use our location-based services, such as collecting your location information through GPS or WLAN, or providing your location information contained in the account information, or sharing information uploaded by you or others showing your current or previous location. You can stop collecting your location information by turning off the location function.
2.4 We will get your relevant information from affiliated companies and business partners. For example, when you make a reservation through our affiliate company, business partner website and its mobile application software, the reservation information you provide to us may be forwarded so that we can process your order and ensure your smooth booking.
Ⅲ. Use of Information
3.1 Generally speaking, HRH will collect and use your personal information for the following purposes:
3.1.1 Serving you: We use your personal data to complete and manage your online bookings. In addition, we will provide you with related products and services through affiliated companies, business partners and third parties;
3.1.2 Account management: You can create an account through HRH. We will use the information you provide to manage your account and provide you with a series of practical functions. You can use your account to do a variety of operations, such as order management, adjusting personal settings, adding common passenger information, viewing historical order information, order evaluation, payment management, chat information, etc.;
3.1.3 Answer your inquiries and requests: We provide 7*24 hours and a variety of voice nationalization services to help you when you need us;
3.1.4 Marketing activities: We also use your information for legitimate marketing activities, such as sending you the latest news about travel-related products or services, providing you with personalized recommendations and other promotional activities that you may be interested in;
3.1.5 Contact you: Respond to and deal with your queries and requirements, send information related to the order (such as the reminder of the successful submission of the order, the reminder of the unfinished order, etc.), we may also send you a questionnaire or invite you to provide feedback on our service;
3.1.6 Market research: We sometimes invite you to participate in market research to measure your interest in our products and services;
3.1.7 Enhance the security and reliability of services: We may detect and prevent fraud, illegal activities, and use your personal data for risk assessment and security purposes;
3.1.8 Data analysis: We may use personal data for analysis so that we can understand your location, preferences and demographics, or match data from other sources (including third parties), so as to develop our products, services and marketing plans and improve our services;
3.1.9 Controlling credit risk: In order to ensure transaction security, HRH, affiliated companies and business partners may conduct data analysis of user information and make commercial use of the above analysis results;
3.1.10 Daily operation: Including but not limited to order management, customer verification, technical support, network maintenance, troubleshooting, internal administrative affairs and internal policies and procedures, generation of internal reports, etc.;
3.1.11 Telephone detection: Your answering and dialing of our customer service telephone may be recorded. We may use the voice recording to monitor the quality of our customer service, check the accuracy of the information you provide to prevent fraud, or for the purpose of training our internal staff. The recordings are automatically deleted after they have been retained for a period of time, unless the scene is retained due to compliance requirements or legitimate interests;
3.1.12 Fulfilling obligations: Handle insurance claims and payments under the relevant policies, handle claims or recovery payments for commissions paid to partners or losses incurred by service partners, etc.;
3.1.13 Legal purpose: We may need to use your information to process and resolve legal disputes, or to comply with any laws, regulations or documents issued by regulatory authorities that are binding on us for the purpose of investigation and compliance with laws and regulations by national authorities or regulatory authorities;
3.1.14 In addition, we may collect, use and disclose your personal information for other purposes and inform you in the form of a revised statement;
3.2 While enjoying the various services provided by HRH, you authorize and agree to accept that HRH will send commercial information to your email, collection, mailing address, etc., including but not limited the latest product information, promotional information and so on. If you choose not to accept all kinds of information services provided by HRH, you can refuse to receive such information services according to the corresponding settings provided by HRH.
3.3 As you are fully aware, we do not need your authorization to use personal information in the following situations:
3.3.1 Related to national security and national defense security;
3.3.2 Related to public safety, public health, and vital interests;
3.3.3 Related to criminal investigation, prosecution, trial and execution of judgments, etc.;
3.3.4 It is difficult to obtain the consent of the user when to defend the personal rights of the personal information or other individuals’ lives and property;
3.3.5 The personal information collected is disclosed to the public by the subject of personal information;
3.3.6 Personal information gathered from legally disclosed information, such as legitimate news reporting, government information disclosure, etc.
3.3.7 Necessary for signing a contract in accordance with your requirements;
3.3.8 Required for maintaining the safe and stable operation of the products and/or services provided, such as detecting and handling product and/or service failures;
3.3.9 When it is necessary for academic research institutions to conduct statistical or academic research institutes based on the public interest and provide the results of academic research or description to the public, the personal information contained in the results should be de-identified;
3.3.10 Other situations stipulated by laws and regulations.
Ⅳ. Information Sharing, Transfer and Public Disclosure
4.1 We may share your order information, account information, equipment information and location information with partners and other third parties to ensure the smooth completion of the services provided to you. We will only share your personal information for legitimate, valid, necessary, specific and clear purposes, and only share the personal information necessary to provide services. Our partners include the following types:
4.1.1 A supplier of goods or services. We may share your personal information with suppliers, service providers and other partners who support our business. These include the provision of goods or infrastructure technology services, logistics and distribution services, payment services, data processing and so on. The purpose of sharing this information is to realize the core shopping function of our products or services, such as we have to share your order information with logistics service providers to arrange delivery; we need to share your order number and order amount with the third-party payment agencies to confirm your payment instructions and complete the payment, etc.
4.1.2 Third-party business. We must share your order information and necessary information related to transactions with third-party merchants to meet your demand for goods or services from them, and to enable them to complete the follow-up after-sales service.
4.1.3 Business partners: We may work with partners to provide you with products or services, including express delivery, communication service, customer service, marketing, advertising, etc.
4.1.4 Affiliated companies: We may share your personal information with our affiliated companies, so that we can provide you with travel-related or other products and services information, and they will take no less stringent protection than this Privacy Policy.
For companies and organizations with which we share personal information, we will sign strict confidentiality agreements with them and require them to process personal information in accordance with this Privacy Policy and other relevant confidentiality and security measures. Our partners have no right to use the shared personal information for any other purpose. If you want to change the purpose of processing personal information, we will ask for your authorization again.
4.2 Information transfer: We will not transfer your personal information to any company, organization or individual, except in the following cases:
4.2.1 Get your explicit consent and authorization in advance;
4.2.2 According to applicable laws and regulations, requirements of legal procedures, mandatory administrative or judicial requirements;
4.2.3 In the case of mergers, acquisitions, asset transfers or similar transactions, we will require the new companies and organizations that hold your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require the companies and organizations to re-seek authorization consent from you.
4.3 Information disclosure: We will only disclose your personal information publicly in the following cases:
4.3.1 Disclose the personal information you specify in a manner that you expressly agree to in accordance with your requirements;
4.3.2 In the event that your personal information must be provided in accordance with the requirements of laws, regulations, mandatory administrative enforcement or judicial requirements, we may disclose your personal information in accordance with the type of personal information requested and the manner in which it is disclosed. On the premise of conformity with laws and regulations, when we receive the above request for disclosure of information, we will require corresponding legal documents, such as summons or investigation letters.
Ⅴ. Information Preservation and Cross-border Transmission
5.1 Your personal information will be kept for three months after the date of cancellation of your account, unless it is necessary to extend the retention period or be permitted by the law or the authority or assist the authorities to make inquiries.
5.2 If we stop operating our products or services of HRH, we will stop collecting your personal information in time. We will notify you of such information in the form of one-by-one service or announcement, and delete or anonymize the personal information we hold.
5.3 Personal information collected and generated during our operations in the People's Republic of China is stored in the territory of China, except in the following cases:
5.3.1 Laws and regulations have clear provisions;
5.3.2 Get your explicit authorization;
5.3.3 You use the Internet to conduct cross-border transactions and other personal initiative news.
Ⅵ. Use of Cookies and Similar Technologies
6.1 To ensure that HRH will work properly, to provide you with a more relaxed access experience and to recommend content that you may be interested in, we will store the name Cookie, Flash Cookie or other commonly included identifiers, site names and local storage of some numbers and characters (collectively referred to as "Cookie") provided by browsers or related applications on your mobile device. With the help of Cookie, HRH will be able to store data such as your preferences or items in your shopping cart.
6.2 Your browser or browser add-on service allows you to modify your acceptance of Cookies or reject our Cookies. For more information, please refer to AboutCookies.org. If you do this, in some cases it may affect your access to HRH, and you may need to change the user settings every time you visit HRH.
6.3 In addition to Cookie, we will use other similar technologies such as website beacons and pixel tags in HRH. For example, the email we send you may contain a link to the address of HRH. If you click on this link, we will track this click to help us understand your product or service preferences so that we can proactively improve our customer service experience.
Ⅶ. Personal Sensitive Information Tips
7.1 Certain personal information may be considered personally sensitive, such as your race, religion, personal health and medical information, which will be strictly protected. The Privacy Policy of HRH reminds you that the content and information you upload or publish in the use of products and services provided by HRH may reveal your personal sensitive information. Therefore, you need to consider carefully before using the products or services we offer you. You agree that this personal sensitive information will be processed in accordance with the purposes and methods stated in the Privacy Policy of HRH.
Ⅷ. Information Security and Protection
8.1 HRH attaches great importance to information security and has set up a special responsible team. We strive to provide you with information protection, adopt appropriate management, technology and physical security measures. We have established an information security system suitable for business development by referring to information security standards and best practices at home and abroad.
8.2 From the perspective of data life cycle, we have established security protection measures in all aspects of data collection, storage, display, processing, use, destruction and other links. According to the level of information sensitivity, we have adopted different control measures, including but not limited to access control, SSL encryption transmission, AES256 bit or more intensive encryption algorithm for encryption storage and desensitization display of sensitive information.
8.3 We also take strict management for employees, who may have access to your information, to monitor their operation. We establish an approval mechanism for data access, internal and external transmission, desensitization, decryption and other important operations, and sign confidentiality agreements with the above employees. At the same time, we also regularly train employees on information security, requiring them to form good operating habits in their daily work and enhance their awareness of data protection.
8.4 Despite the aforementioned security measures, please also understand that there are no "absolute security measures" on the network. We will provide corresponding security measures to protect your information according to the existing technology and provide reasonable security. We will try our best to keep your information from being leaked, damaged or lost.
8.5 Your account has security protection. Please keep your account number and password information properly. Do not inform others of your password. If you find that your personal information is leaked, especially your account number and password, please contact us immediately so that the customer service can take appropriate measures for you.
8.6 Please save or back up your text, pictures and other information in time. You need to understand and accept that your access to the system and communication network used by our service may cause problems due to factors beyond our control.
Ⅸ. Information Security Event Processing
9.1 After unfortunate personal information security incidents, we will inform you according to the requirements of laws and regulations: the basic situation and possible impact of security incidents, the disposal measures we have taken or will take, the suggestions you can take to prevent and reduce risks, the remedial measures for you, etc. We will inform you by mail, letter, telephone, push notification and so on. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to publish the announcement. At the same time, we will report the disposal of personal information security incidents in accordance with the requirements of the regulatory authorities.
Ⅹ. Information Protection of Minors
HRH will attach great importance to the protection of personal information of minors. According to the relevant laws and regulations, if you are a minor under the age of 18 (especially under the age of 14), you should obtain the consent of your parents or legal guardians before using the services of HRH. If you are the guardian of a minor, please contact us through our contact form when you have any questions about the personal information of the minor under your guardianship.
Ⅺ. Personal Information Management of Users
11.1 You can log in the commonly used information of “My HRH”- personal center at any time, check, correct and delete your account information, modify personal data, privacy settings, security settings, change the shipping address and other personal information you provide when using HRH. If you have any questions, you can contact the customer service of HRH.
11.2 You can cancel the account of HRH by following ways: Call the customer service phone published by HRH and transfer it to the customer service manual service according to voice prompt. After the client authentication, the account cancellation is completed. After logging out of a HRH account, all the information in your account will be cleared. We will no longer collect, use or share personal information related to the account. However, the previous information still needs to be preserved according to the time required by the supervision, and the authority still has the right to inquire within the time required by the law.
11.3 You can access the following webpage through a web browser and fill in your app login email or phone number, as well as login password. After submission, our backend staff will verify your account information and manually delete your account data.
https://tcm.hrhapp.com/user_cancellation.html
Ⅻ. Visiting HRH from Outside Mainland China
If you visit HRH from outside mainland China, please note that your information may be transmitted to, stored in and processed in the mainland China. Data protection laws and other laws in mainland China may be different from those of your country or region, but please believe that we will take measures to protect your information. By choosing to use our services, you understand and agree that your information may be transmitted to our website and to third parties who share information with us as mentioned in this Privacy Policy.
XIII. The Scope of Use of the Privacy Policy
13.1 Except for some specific services, all our services are subject to the Privacy Policy of HRH. Specific services will apply to specific privacy policies. The Privacy Policy of this particular service forms part of the Privacy Policy of HRH. If there is any inconsistency between the Privacy Policy of any particular service and the Privacy Policy of HRH, the Privacy Policy of the particular service shall apply.
13.2 Attention: The Privacy Policy of HRH does not apply to information gathered by third-party services (including any third-party websites) accessed through our services; collected by other companies and institutions that advertise in our services.
XIV. Modification of the Privacy Policy
HRH will modify the Privacy Policy as necessary. Please understand that we may revise the Privacy Policy in time. We will mark the date of the latest update of the Privacy Policy. The update will take effect when it is released. Without your explicit consent, HRH will not reduce your rights under this Privacy Policy. For major changes, HRH will also provide more Conspicuous notices (including for certain services, we will send notifications via e-mail indicating specific changes in the Privacy Policy). Please visit this Privacy Policy regularly to read the latest version.
XV. Law
The Privacy Policy should be consistent with the country's national laws, including contentious content in legal provisions. Users and HRH will agree to submit to the jurisdiction of the court. If any clauses are in conflict with the law, they will be reinterpreted as close as possible, while other clauses will remain legally valid and influential for users. Controversies arising from the interpretation of this Privacy Policy and the user’s subscription of any product through HRH will be accepted under the jurisdiction of the People's Court in the area where the HRH is located.
